Returns & Exchanges at Reiwa Antiques
We take pride in the curated history of our home collection and offer a 14-day return window for items that do not perfectly suit your space. Please ensure all antique pieces are returned in their original condition and packaging to preserve their historical value.
Initiate Your Request
Contact our concierge team within 14 days of delivery with your order number and photographs of the item.
Secure Professional Packing
Carefully repack the antique using the original protective materials to prevent any structural or aesthetic damage during transit.
Scheduled Collection
Once approved, we will coordinate a specialized white-glove courier to collect the item from your residence at a scheduled time.
Quality Inspection & Refund
After our curators verify the item's condition at our gallery, your refund will be processed to your original payment method within 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing