Frequently Asked Questions
Everything you need to know about sourcing authentic Japanese antiques and home decor from Reiwa Antiques.
How do you verify the authenticity of your antiques?
Every item in our collection is hand-selected by experts in Japan. We conduct rigorous provenance checks and physical inspections to ensure each piece meets our standards for age, material, and craftsmanship. A certificate of authenticity is provided with high-value historical pieces.
Do you offer international shipping for fragile items?
Yes, we ship worldwide. We specialize in white-glove packaging for delicate ceramics, tansu chests, and screens. Each item is custom-crated and insured to ensure it arrives at your home in pristine condition.
What is your return policy for vintage home decor?
We offer a 14-day return window for all items. Due to the unique nature of antiques, we ask that you review all high-resolution photos and condition reports carefully before purchasing. Return shipping costs and a restocking fee apply to oversized furniture.
How are the items cleaned and restored?
We believe in preserving the 'wabi-sabi' or natural patina of our antiques. We perform professional structural stabilization and gentle cleaning using traditional Japanese methods, ensuring the piece is functional for modern homes without losing its historical character.
Can I request a specific type of Japanese antique?
Absolutely. Through our 'Curated Sourcing' service, we work with a network of collectors across Japan to find specific items like Meiji-era bronzes or specific styles of Edo-period furniture tailored to your interior design needs.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and wire transfers for high-value transactions. We also offer flexible financing options through Shop Pay for our domestic customers.